Travel Technology Assistant

In this ever-changing industry, travel technology is constantly evolving. In order to stay on the cutting edge, UNIGLOBE Geo Travel uses their Travel Technology department to implement new information systems, assist and train staff on various customer reservation systems and provide IT assistance to staff on software and hardware questions.

Location: Any

Duties and responsibilities:

• Working in a team environment, help implement and maintain a variety of technology tools used internally by our agent as well as our clients such as (not limited to):
  • online booking engines
  • quality control systems
  • GDS (Amadeus)
  • GDS private fare loading system
  • Profile Management Tool
• Monitor Travel Technology email in box to assist UNIGLOBE Geo agents with their questions and queries regarding processing files.
• Assist with ticketing when required
• Assist in the standardization and automation of all of our districts’ technology
• Work with our accounting department on various automation solutions
• Analyze existing workflow processes to determine automation improvements and requirements
• Work with our quality control program to implement new tests and improve existing ones
• Liaise with our IT department on various agent programs
• Other duties as required

Qualifications:

• Travel College Diploma is required.
• Minimum 3+ years experience as a Travel Agent OR 2+ years in ticketing / quality control / programming in the travel industry is required.
• Experience in a travel industry environment (agency, airline, supplier) is required.
• Advanced GDS proficiency is required.
• Proven customer service skills and abilities
• Personable, presentable, service-oriented, accurate, efficient, able to work under pressure of deadlines.

Job Type: Full-Time
Remuneration: Salary

To apply:
Please quote “Travel Technology Assistant ALLGEOCA” in the subject line of your email

By Email
Email attention: Human Resources Department
Careers@Geo.ca

Please attach your resume in Rich Text Format (.RTF) or Word Document Format (.DOC) in order to have your resume reviewed more efficiently.

Thank you for your interest, however, only those selected for an interview will be contacted.