- PRIVACY STATEMENT -
UNIGLOBE Geo Travel adheres to the principles of the laws for the protection of personal information as they apply in Alberta. The protection of your personal information is important to us. Please read this personal information policy carefully. If you have any questions or concerns you should contact our Privacy Officer at (780) 424-8310.

What is “personal Information”?
The personal information that we are concerned with is the private information of individuals such as birth dates, passport numbers, travel dates and destinations, occupations, health information, travel and meal preferences, frequent flyer and other membership numbers, personal email addresses and financial information related to personal credit cards, bank accounts and other payment methods.

Why do we collect, use and disclose your personal information?
We collect relevant personal information when you ask us to provide you with information or travel related services (such as air, ground and sea transportation, hotel and other accommodation, tours, meals, service and insurance products) that are sold or reserved through us. We use and disclose the personal information in order to provide you with the requested information or Travel Services and for purposes ancillary and addition to that. Your information may be used:
  • To furnish you with travel related information by way of personalized communication, regular newsletters or travel alerts;
  • To identify you and your preferences;
  • To research and suggest Travel Services to meet your communicated needs;
  • To make airline, hotel, car, tour and other reservations on your behalf;
  • To obtain travel insurance policies on your behalf;
  • To obtain credit card or other financial approval for payment;
  • To compile statistics and conduct market research;
  • To compile reports for the suppliers of your Travel Services and for regulatory and industry agencies;
  • To comply with the law;
  • For purposes ancillary to the above.

Who will we disclose your information to?
We act as the agent or intermediary for or in respect of the suppliers of the Travel Services. Accordingly, personal information relevant to your Travel Services will be disclosed to the Suppliers of such Travel Services. It may also be disclosed to:
The third parties referred to above in connection with the Identified Purposes or referred to as sources of your personal information; or
other parties or organizations who may acquire the whole or portion of our business and who are obliged to protect your personal information in terms of this Personal Information Policy or the Laws.

How do we collect your information?
The following are the sources that we may use for gathering personal information. We will use only those required for the Identified Purposes. We may gather information:
  • From you when you request information or Travel Services either orally or in writing;
  • From your agent, family member, employer, employee or authorized representative when such person is seeking information or Travel Services on your behalf or otherwise representing you;
  • From our records relating to previous requests or reservations you have made;
  • From the computerized reservation or other systems used to make your travel reservations now and past;
  • From credit card issuers, credit bureaus or other consumer reporting agencies;
  • From the airlines or other suppliers of Travel Services to you at any time.

Your consent
We will accept any of the following as your consent to our existing use and future collection, use and disclosure of your personal information for the Identified Purposes:
  • the notification to you of this Personal Information Policy, unless you advise us that you do not agree with it and that you wish to opt out of all or specified portions of it;
  • the provision of personal information to us either directly or through your agent or representative in connection with a request for information, Travel Services or otherwise;
  • your written or oral consent as obtained through an application process, contest entry form, survey or similar form of interaction with us including any previous consent that you may have given us; or
  • your other actions or inactions in relation to personal information as may be regarded as consent under the Laws.

In terms of the Laws there may be occasions when your consent is not required or is deemed to have been given. These occasions include, without limitation, police and other investigations, enquiries relating to dispute resolution or litigation or when the personal information is publicly available.

When you give us the personal information of other persons
When you share with us the personal information of your travel companions or other persons for whom you are requesting information or Travel Services –
  • you consent on their behalf to the collection, use and disclosure of their personal information in terms of this Personal Information Policy; and
  • you warrant to us that you are authorized to give that consent on their behalf and indemnify and hold us harmless against any claim by such persons in which they allege that you were not so authorized.

Withdrawing your consent
You may withdraw your consent at any time upon reasonable notice to us. Withdrawal of your consent is however subject to legal or contractual restrictions. If the withdrawal of your consent would frustrate the performance of a legal obligation, your consent may not be withdrawn unless we have also agreed to it in writing. You should also note that withdrawing your consent may affect our ability to continue to provide you with Travel and other services.

To withdraw your consent you should contact our Privacy Officer at 10237 - 109 St or by calling (780) 424-8310.

How do we protect your personal information?
Private financial and other sensitive personal information is stored by us in secure areas using physical measures such as filing cabinets that are secured after hours, alarm systems and, in the case of electronic data, in databases that are password protected. Third parties such as Suppliers to whom such information is transferred as contemplated in the above paragraph “ Who will we disclose your personal information to?” are also required to protect your personal information in a manner consistent with the Laws.

How long do we keep your personal information?
Your personal information is retained only so long as we need it to provide information, Travel Services and other services to you, and for a reasonable length of time thereafter in order to meet any Identified Purpose or other legal or business purpose.

Accessing your personal information
You have a right to access the personal information that we have in our custody or under our control. You also have the right to know the names of Suppliers or other third parties to whom personal information has been disclosed. Access may be subject to legal restrictions and in particular we may be obliged or have the right to refuse your request if –
  • the information is protected by solicitor-client or other litigation privilege or has been generated in the course of a formal dispute resolution process;
  • access would reveal confidential or proprietary commercial information;
  • access might result in a lawful refusal by another party to provide similar information to us in the future;
  • the information was collected for purposes relating to an investigation, contractual dispute or legal proceedings (actual or contemplated);
  • disclosure could reasonably be expected to threaten the life or security of another person;
  • disclosure would reveal personal information about another person;
  • the information would reveal the identity of a person who has provided an opinion about another person and the former person has not consented to the disclosure of his or her identity;
  • the requested information is too costly to produce; or
  • disclosure is otherwise protected or prevented by law.

Applying for access
Requests for access to personal information should be made in writing to our Privacy Officer at UNIGLOBE Geo Travel (10237 - 109th Street). The request should contain sufficient information to enable us to identify you and should specify the particular information that is being sought. We will try to respond to your request as soon as possible but may require you to provide additional information as to your identity, right to receive the requested information or greater particularity as to the information sought. We may also charge you a reasonable fee for providing access to your personal information in which event we will advise you of the approximate cost and may request a deposit to cover such cost before proceeding.

Accuracy and limitations on our responsibility
From time to time we may update the personal information that we have on file for you. We rely on you however to advise us of any relevant changes to or errors in your personal information and shall have no responsibility for any personal information that is inaccurate. In addition, although we take reasonable steps to protect your personal information, we are not responsible for any improper use of your personal information that is beyond our reasonable control.

Please tell us if you have a complaint
If you have a complaint relating to this Personal Information Policy or any of our procedures please contact our Privacy Officer. If your complaint is justified we will take reasonable steps to resolve the issue including amending our Personal Information Policy or procedures. If for some reason we are unable to resolve your complaint to your satisfaction you may have the right to contact the Office of the Privacy Commissioner of Canada. This contact information is available from our Privacy Officer on request.
ONLINE SHOPPING
For customers concerned about the safety and reliability of internet purchases, UNIGLOBE Geo Travel represents an online vendor where consumers can purchase with confidence.
For GEO online merchandise purchases we use secure server technology encrypting all your purchasing and credit card information. This means that all your purchasing information is encoded and is unreadable.
If further information is required in terms of the security of your online purchases, do not hesitate to contact us. Email travel@geo.ca or call 780-424-8310.